Leatherman tools

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Lunatech
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Leatherman tools

Post by Lunatech »

Problems with Leatherman service.

The following correspondence reveals to me a real problem with Leatherman product warranty.
That said, I love their products and would encourage the use of them. However just don't expect to take advantage of any claimed warranty.

This is all in reverse order, so it may make more sense if you read it from the bottom up.

Your English is poor, and you are confusing. First you state that you usually can't always repair the P4, then you state that you will not know if you can repair it until you take a look at it, then you state that you can't repair it. Holy he[[, all it needs is the file. DO YOU HAVE ANY? IF YOU DO SEND IT TO ME AND I WILL FIX THE MOTHER@#$%^&!!!!!!!!!!!!!!

From: Toni
To: Robert
Sent: Thursday, February 7, 2013 9:17 AM
Subject: RE: squirt p4

Hi Robert,

We will not know if we can repair until they take a look at the tool. If we can’t we would replace it with a PS4, we no longer have the P4 available. We can’t repair the P4 and you do not want it replaced we would send it back to you as is.

Sincerely,


Toni
Customer Service Rep III
Leatherman Tool Group, Inc.
Leatherman / LED Lenser
1-800-847-8665 ext 509




From: Robert
Sent: Thursday, February 07, 2013 7:33 AM
To: Toni Mekkers
Subject: Fw: squirt p4

OK, one more time. I have been sending this to coninfo@leatherman.com, but maybe it just confused whomever was reading it and that's why I am being ignored. The next step will be to ask everyone I know for advice on what to do next.

----- Forwarded Message -----
From: Robert
To: "coninfo@leatherman.com"
Sent: Monday, February 4, 2013 9:53 PM
Subject: Fw: squirt p4

I guess it just doesn't matter to you!

----- Forwarded Message -----
From: Robert
To: "" <coninfo@leatherman.com>
Sent: Tuesday, January 29, 2013 3:38 PM
Subject: Fw: squirt p4


Still wondering if you meant can or can not usually repair the P4. I just want to know. I am anxious to have it repaired if possible.

----- Forwarded Message -----
From: Robert
To: Leatherman Consumer Information
Sent: Sunday, January 20, 2013 10:33 PM
Subject: Re: squirt p4

I wonder if your response has a misused word.(We usually can’t always repair the P4,) It just seems like an awkward phrase, I wonder if the intent is to say "can" ? It seems that you are saying either you usually can't repair or can't always, but both together seems like a typo.

Please advise



From: Leatherman Consumer Information
To: Robert
Sent: Friday, January 18, 2013 1:21 PM
Subject: RE: squirt p4

Hello Robert,

Thank you for contacting us. The P4 has been retired and replaced with the PS4. We usually can’t always repair the P4, if we can’t repair it we would replace it with the PS4.

I’ve attached the warranty return form with the instructions on how to send your tool in to us under the warranty.
leatherman.com/about/pdfs/LeathermanWarrantyReturn.pdf

Thanks again for contacting Leatherman Tool Group, Inc.

Sincerely,


Toni
Customer Service Rep III
Leatherman Tool Group, Inc.
Leatherman / LED Lenser
1-800-847-8665 ext 509





From: Robert
Sent: Tuesday, January 15, 2013 6:28 PM
To: Mktg
Subject: squirt p4

Hello Sir of Madam,

My name is Robert and I received a squirt P4 as a gift several years ago. I love this tool, it has been a lifesaver on many occasions and always comes in handy,

Anyhow, the file got broken off of it and I was very sad to find out I could not buy another one as it had been discontinued, that is until someone told me Leatherman offers a warranty on it, I read the warranty on your site and am concerned that if I send it in for repair that parts may not be available. If you would please let me know if the part is still available and it can be repaired before I send it I would appreciate it very much.

Thank you for you time and consideration,

Robert
Last edited by Lunatech on Sat Feb 09, 2013 3:56 am, edited 1 time in total.
Robert,

Rio Red 1990 L sedan 5MT at least 302000 mi. and Spruce Pearl 1996 Wagon 4EAT 245000 mi.

georryan wrote:
Don't knock him for thinking outside of the box. At least he has been creative.
SILINC3R
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Re: Leaterman tools

Post by SILINC3R »

Haha, I don't me to laugh but the guy on the other side just kills me. Pretty sure your first message was all he needed. Hope it all works out.
Tony
90 LS Spec rio red sold
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90 Mazda Miata
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Lunatech
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Re: Leaterman tools

Post by Lunatech »

It's OK, I can laugh about it now. They finally answered the question in yet another e-mail stating that because the P4 is riveted together it can not be repaired and would be replaced with the PS4. I thanked them for finally providing a straightforward and honest answer. If only they would have said that in the first pace.
I guess I'll be looking for a replacement P4, since I like it way better than my PS4.

Sorry for venting, just so aggravating. aaaaaarrrggggg!
Last edited by Lunatech on Fri Feb 08, 2013 6:31 pm, edited 1 time in total.
Robert,

Rio Red 1990 L sedan 5MT at least 302000 mi. and Spruce Pearl 1996 Wagon 4EAT 245000 mi.

georryan wrote:
Don't knock him for thinking outside of the box. At least he has been creative.
MConte05
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Re: Leaterman tools

Post by MConte05 »

Doesn't seem that bad... Probably could have all been solved very quickly if you just picked up the phone and called the guy. He left his phone number and extension....
Lunatech
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Posts: 342
Joined: Sat Aug 07, 2004 9:29 am
Location: Jackson County OR
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Re: Leaterman tools

Post by Lunatech »

Yeah, I thought that a simple e-mail would do the trick. LOL
Robert,

Rio Red 1990 L sedan 5MT at least 302000 mi. and Spruce Pearl 1996 Wagon 4EAT 245000 mi.

georryan wrote:
Don't knock him for thinking outside of the box. At least he has been creative.
mike-tracy
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Re: Leaterman tools

Post by mike-tracy »

Classic "Cotomer Sevis"
1992 Legacy SS 5mt, build in progress
Josh Colombo wrote: Mon Jan 14, 2002 10:23 am Wait....I'm confused now.
kimokalihi
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Re: Leaterman tools

Post by kimokalihi »

Ebay time.
98 Metro Hatch Daily Driver :)
91 SS EJ20G Engine/Tranny/Diff Swap Build Thread Here
"Your testes are close to your bottom but you still play with them all the time." Jeremy Clarkson
Lunatech
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Re: Leaterman tools

Post by Lunatech »

kimokalihi wrote:Ebay time.

On top of it. It is in the mail.
Robert,

Rio Red 1990 L sedan 5MT at least 302000 mi. and Spruce Pearl 1996 Wagon 4EAT 245000 mi.

georryan wrote:
Don't knock him for thinking outside of the box. At least he has been creative.
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