Eur-Asian Auto Parts
Posted: Wed Jan 11, 2006 7:41 pm
http://www.eur-asian.com/
Eur-Asian Auto Parts is a junkyard in Englewood, CO. I ordered a transmission from them. I don't have it yet, but I thought I'd give everyone a warning.
I first emailed them on the 4th and was impressed by how quickly their representative, Mike, got back to me on all my questions, even emailing me back after hours on the 4th and before hours on the 5th. Most emails were replied to within like 20 minutes. So on the 5th I called to place the order and gave them my credit card information.
We were uncertain about how to deal with shipping, since I didn't have a commercial address, but Mike said he understood the urgency of my need for the transmission (since without it I have no way to get around) so we decided together to have the shipper hold it at the terminal and then if I couldn't bum a ride to the terminal I could pay the extra residential delivery charges and have it delivered to my house. He repeated more than once that his priority was just to get the tranny on its way to me so I could get back on the road.
He ended the conversation saying someone would call me to let me know where it would have to be picked up, and that it would take 4 to 5 business days for it to reach me.
The 9th rolled around and I had received no calls, so I sent them an email asking if I could get a tracking number and information on where it would have to be picked up. About five hours later, I got a response saying he'd get them for me the next morning (the 10th).
I got no email in the morning. So I called that afternoon. I was put on hold for five or ten minutes, and then asked what I was calling about. I explained, and was put on hold for five or ten minutes again, and then asked again what I was calling about. He asked for my phone number and said he would get the tracking info and call me back.
He did not call me back. I called again just before closing and asked for Mike, and was put on hold for another five or ten minutes before I was told he was unavailable and that he'd call me back if I left my number. I left my number.
He did not call me back. I called again this morning, the 11th, and asked for him. I was put on hold, and after about five minutes I hung up and called back. This time I just asked the gentleman who picked up the phone to help. He transferred me to shipping, and shipping gave me the tracking number.
The tracking information reveals that the transmission was shipped yesterday -- Tuesday the 10th, a full three business days after I paid. In fact, it was shipped at 4:45 pm, which was after my last phone call on that date.
They estimate delivery to happen sometime in the middle of next week (which is actually more than the 4-5 business days from pickup that Eur-Asian had originally told me).
Cliffs notes: They're your friend until they have your money, and then they slack and lie and rather than admit it they dodge your calls.
I'll post again with updates.
Eur-Asian Auto Parts is a junkyard in Englewood, CO. I ordered a transmission from them. I don't have it yet, but I thought I'd give everyone a warning.
I first emailed them on the 4th and was impressed by how quickly their representative, Mike, got back to me on all my questions, even emailing me back after hours on the 4th and before hours on the 5th. Most emails were replied to within like 20 minutes. So on the 5th I called to place the order and gave them my credit card information.
We were uncertain about how to deal with shipping, since I didn't have a commercial address, but Mike said he understood the urgency of my need for the transmission (since without it I have no way to get around) so we decided together to have the shipper hold it at the terminal and then if I couldn't bum a ride to the terminal I could pay the extra residential delivery charges and have it delivered to my house. He repeated more than once that his priority was just to get the tranny on its way to me so I could get back on the road.
He ended the conversation saying someone would call me to let me know where it would have to be picked up, and that it would take 4 to 5 business days for it to reach me.
The 9th rolled around and I had received no calls, so I sent them an email asking if I could get a tracking number and information on where it would have to be picked up. About five hours later, I got a response saying he'd get them for me the next morning (the 10th).
I got no email in the morning. So I called that afternoon. I was put on hold for five or ten minutes, and then asked what I was calling about. I explained, and was put on hold for five or ten minutes again, and then asked again what I was calling about. He asked for my phone number and said he would get the tracking info and call me back.
He did not call me back. I called again just before closing and asked for Mike, and was put on hold for another five or ten minutes before I was told he was unavailable and that he'd call me back if I left my number. I left my number.
He did not call me back. I called again this morning, the 11th, and asked for him. I was put on hold, and after about five minutes I hung up and called back. This time I just asked the gentleman who picked up the phone to help. He transferred me to shipping, and shipping gave me the tracking number.
The tracking information reveals that the transmission was shipped yesterday -- Tuesday the 10th, a full three business days after I paid. In fact, it was shipped at 4:45 pm, which was after my last phone call on that date.
They estimate delivery to happen sometime in the middle of next week (which is actually more than the 4-5 business days from pickup that Eur-Asian had originally told me).
Cliffs notes: They're your friend until they have your money, and then they slack and lie and rather than admit it they dodge your calls.
I'll post again with updates.
.
