Import Image Racing
Posted: Tue Apr 27, 2010 3:42 am
I recently decided to buy a part from Josh for my '91 Legacy. Never in my life have I dealt with such awful customer service and disrespect. I am no noob to the world of Subaru or the automobile aftermarket industry. I have to say, my experience with Josh has been nothing but putrid.
He may have some very low prices, respond quickly to emails, etc. But let me tell ALL of you this in certain fact....he is a parts slinger and nothing more. His business model and customer service skills will eventually catch up to him. He may acquire a lot of first time buyers with his "oh" so low prices, but if you ever interact with him or if you have a problem or question, he will cower at any direct question and feed you with a meaningless and indirect answer.
I highly encourage anyone that still thinks customer service and respect is important in business to STAY AWAY FROM JOSH AND IMPORT IMAGE RACING.
I have never in my life experienced anything as degrading and demeaning as I have with Josh. As a matter of fact, his example should prove to us all on how not to run a business.
The good businesses in this industry are ones that not only sling parts, but they also provide excellent customer service and knowledge about the service and parts they sell.
Thank you all very much,
Brad
He may have some very low prices, respond quickly to emails, etc. But let me tell ALL of you this in certain fact....he is a parts slinger and nothing more. His business model and customer service skills will eventually catch up to him. He may acquire a lot of first time buyers with his "oh" so low prices, but if you ever interact with him or if you have a problem or question, he will cower at any direct question and feed you with a meaningless and indirect answer.
I highly encourage anyone that still thinks customer service and respect is important in business to STAY AWAY FROM JOSH AND IMPORT IMAGE RACING.
I have never in my life experienced anything as degrading and demeaning as I have with Josh. As a matter of fact, his example should prove to us all on how not to run a business.
The good businesses in this industry are ones that not only sling parts, but they also provide excellent customer service and knowledge about the service and parts they sell.
Thank you all very much,
Brad