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Problems with Leatherman service.

The following correspondence reveals to me a real problem with Leatherman product warranty.
That said, I love their products and would encourage the use of them. However just don't expect to take advantage of any claimed warranty.

This is all in reverse order, so it may make more sense if you read it from the bottom up.

Your English is poor, and you are confusing. First you state that you usually can't always repair the P4, then you state that you will not know if you can repair it until you take a look at it, then you state that you can't repair it. Holy he[[, all it needs is the file. DO YOU HAVE ANY? IF YOU DO SEND IT TO ME AND I WILL FIX THE MOTHER@#$%^&!!!!!!!!!!!!!!

From: Toni
To: Robert
Sent: Thursday, February 7, 2013 9:17 AM
Subject: RE: squirt p4

Hi Robert,

We will not know if we can repair until they take a look at the tool. If we can’t we would replace it with a PS4, we no longer have the P4 available. We can’t repair the P4 and you do not want it replaced we would send it back to you as is.

Sincerely,


Toni
Customer Service Rep III
Leatherman Tool Group, Inc.
Leatherman / LED Lenser
1-800-847-8665 ext 509




From: Robert
Sent: Thursday, February 07, 2013 7:33 AM
To: Toni Mekkers
Subject: Fw: squirt p4

OK, one more time. I have been sending this to coninfo@leatherman.com, but maybe it just confused whomever was reading it and that's why I am being ignored. The next step will be to ask everyone I know for advice on what to do next.

----- Forwarded Message -----
From: Robert
To: "coninfo@leatherman.com"
Sent: Monday, February 4, 2013 9:53 PM
Subject: Fw: squirt p4

I guess it just doesn't matter to you!

----- Forwarded Message -----
From: Robert
To: "" <coninfo@leatherman.com>
Sent: Tuesday, January 29, 2013 3:38 PM
Subject: Fw: squirt p4


Still wondering if you meant can or can not usually repair the P4. I just want to know. I am anxious to have it repaired if possible.

----- Forwarded Message -----
From: Robert
To: Leatherman Consumer Information
Sent: Sunday, January 20, 2013 10:33 PM
Subject: Re: squirt p4

I wonder if your response has a misused word.(We usually can’t always repair the P4,) It just seems like an awkward phrase, I wonder if the intent is to say "can" ? It seems that you are saying either you usually can't repair or can't always, but both together seems like a typo.

Please advise



From: Leatherman Consumer Information
To: Robert
Sent: Friday, January 18, 2013 1:21 PM
Subject: RE: squirt p4

Hello Robert,

Thank you for contacting us. The P4 has been retired and replaced with the PS4. We usually can’t always repair the P4, if we can’t repair it we would replace it with the PS4.

I’ve attached the warranty return form with the instructions on how to send your tool in to us under the warranty.
leatherman.com/about/pdfs/LeathermanWarrantyReturn.pdf

Thanks again for contacting Leatherman Tool Group, Inc.

Sincerely,


Toni
Customer Service Rep III
Leatherman Tool Group, Inc.
Leatherman / LED Lenser
1-800-847-8665 ext 509





From: Robert
Sent: Tuesday, January 15, 2013 6:28 PM
To: Mktg
Subject: squirt p4

Hello Sir of Madam,

My name is Robert and I received a squirt P4 as a gift several years ago. I love this tool, it has been a lifesaver on many occasions and always comes in handy,

Anyhow, the file got broken off of it and I was very sad to find out I could not buy another one as it had been discontinued, that is until someone told me Leatherman offers a warranty on it, I read the warranty on your site and am concerned that if I send it in for repair that parts may not be available. If you would please let me know if the part is still available and it can be repaired before I send it I would appreciate it very much.

Thank you for you time and consideration,

Robert

Haha, I don't me to laugh but the guy on the other side just kills me. Pretty sure your first message was all he needed. Hope it all works out.

It's OK, I can laugh about it now. They finally answered the question in yet another e-mail stating that because the P4 is riveted together it can not be repaired and would be replaced with the PS4. I thanked them for finally providing a straightforward and honest answer. If only they would have said that in the first pace.
I guess I'll be looking for a replacement P4, since I like it way better than my PS4.

Sorry for venting, just so aggravating. aaaaaarrrggggg!

Doesn't seem that bad... Probably could have all been solved very quickly if you just picked up the phone and called the guy. He left his phone number and extension....

Yeah, I thought that a simple e-mail would do the trick. LOL

Classic "Cotomer Sevis"

Ebay time.

kimokalihi wrote:Ebay time.

On top of it. It is in the mail.