Vendor Bashing (was: MRT)
Posted: Wed Jun 13, 2001 3:20 pm
>I think this is a bit unfair.
AGREED!
Time to get on my soapbox---
Ya know, I'm all for saying which vendor to go to and which ones to avoid,
but that's only if i'm asked (I have my own little list of who to go to and
who not to go to!). And even then i take into consideration everything else
that vendor has to offer.
Dfullerton - You're situation may or MAY NOT be a regular occurance at MRT.
But from my expirence with them, they're quick to get things fixed and
sorted out. Also take into consideration that Brett is more then just a
vendor; he's an active part of the list, and has tons of expirence in the
field. He's been a parts supplier for a while now; i'd think that if he
weren't - he'd be out of business.
To all, count to 10 (maybe even 100) and try to get the problem solved
before critisizing them online. It saves a whole lot of time and heartache
for everyone involved.
getting off soapbox now
-Jason
>From: "Brett Middleton" <brett@mrtrally.com.au>
>
>
>You failed to report the reason for the delay in shipping was due to our
>huge back order from STi of parts that you also ordered.
>We recently offered to ship the parts we do have in stock so you can
>benefit
>from them and when the STi parts arrive we will ship them direct (and at a
>discounted price)
>
>(Sti have had no stock for a month and a half!)
>
>The muffler error was a (personal) one by myself in failing to list your
>request for a single outlet (instead of the common twin outlet) we realised
>the error when you called, tried to stop the freight, but failed.
>We then have since offered to change, swap, discount the parts to your
>satisfaction .
>
>As always we try to do our best, after all yes we are human and we make
>mistakes, the difference is we then do our best to solve them..
>
>Please reply me direct if you didn't get the message today that we sent re
>all above...you have my personal Guarantee it will be solved promptly..(as
>we have also said in a message you should hopefully have)
>
>best regards..
>
>Brett
>
>MRT Performance
>We Rally, You Win (STi Version 5)
>
> <http://www.mrtrally.com.au/> http://www.MRTrally.com.au main pages
> <http://www.mrtrally.com.au/shop> http://www.MRTrally.com.au/shop buy on
>line
>
>-----Original Message-----
>From: dfullerton [mailto:dfullerton@dfullerton.screaming.net]
>
>I have dealt with Whitelines bought stuff second hand from australia and
>have had only good results, having gone through two months of waiting mrt
>have sent me the wrong Rear muffler and not included many other items in my
>order. They were however very quick to charge my credit card Be careful out
>there
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AGREED!
Time to get on my soapbox---
Ya know, I'm all for saying which vendor to go to and which ones to avoid,
but that's only if i'm asked (I have my own little list of who to go to and
who not to go to!). And even then i take into consideration everything else
that vendor has to offer.
Dfullerton - You're situation may or MAY NOT be a regular occurance at MRT.
But from my expirence with them, they're quick to get things fixed and
sorted out. Also take into consideration that Brett is more then just a
vendor; he's an active part of the list, and has tons of expirence in the
field. He's been a parts supplier for a while now; i'd think that if he
weren't - he'd be out of business.
To all, count to 10 (maybe even 100) and try to get the problem solved
before critisizing them online. It saves a whole lot of time and heartache
for everyone involved.
getting off soapbox now
-Jason
>From: "Brett Middleton" <brett@mrtrally.com.au>
>
>
>You failed to report the reason for the delay in shipping was due to our
>huge back order from STi of parts that you also ordered.
>We recently offered to ship the parts we do have in stock so you can
>benefit
>from them and when the STi parts arrive we will ship them direct (and at a
>discounted price)
>
>(Sti have had no stock for a month and a half!)
>
>The muffler error was a (personal) one by myself in failing to list your
>request for a single outlet (instead of the common twin outlet) we realised
>the error when you called, tried to stop the freight, but failed.
>We then have since offered to change, swap, discount the parts to your
>satisfaction .
>
>As always we try to do our best, after all yes we are human and we make
>mistakes, the difference is we then do our best to solve them..
>
>Please reply me direct if you didn't get the message today that we sent re
>all above...you have my personal Guarantee it will be solved promptly..(as
>we have also said in a message you should hopefully have)
>
>best regards..
>
>Brett
>
>MRT Performance
>We Rally, You Win (STi Version 5)
>
> <http://www.mrtrally.com.au/> http://www.MRTrally.com.au main pages
> <http://www.mrtrally.com.au/shop> http://www.MRTrally.com.au/shop buy on
>line
>
>-----Original Message-----
>From: dfullerton [mailto:dfullerton@dfullerton.screaming.net]
>
>I have dealt with Whitelines bought stuff second hand from australia and
>have had only good results, having gone through two months of waiting mrt
>have sent me the wrong Rear muffler and not included many other items in my
>order. They were however very quick to charge my credit card Be careful out
>there
_________________________________________________________________
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